Negotiation and Addressing Client Concerns

Value generated by this module – participants will:


  1. Know the four primary negotiation styles, know their own preferred style and know how to adapt to each of them – leading to an increase in their effectiveness.
  2. Have a way of mapping the stages of a negotiation and appreciate what is required at each of them to be effective.
  3. Have a tool to help them plan well for a negotiation.
  4. Understand the difference between positions and interests and use this to broker better deals.
  5. Appreciate the different roles that people play in multi-party negotiations and enable your team to have a disciplined approach.

Key Content Covered:


  • Negotiation styles – balance of focus on task & relationship.
  • Negotiation stages.
  • Issues, positions and interests.
  • Negotiation planning tool.
  • Roles in negotiations.
  • Handling client concerns.
  • Tool for debriefing a negotiation.

Purchase Here


Full Module – £1,000
In Person Delivery – £800
Virtual Delivery – £800

Your purchase contains a series of fully editable documents that will enable you to run a high quality 2.5 hour face to face or virtual workshop and includes:

  • Comprehensive speaker notes
  • Slides
  • Handouts (tools)
  • Pre-work activities

We even include participant joining instructions to make your life easier!

Negotiation and Addressing Client Concerns – Tools


Watch the video to discover what you get for your money.

Tools Included:


  1. Assessing how well I’m doing in the 3 negotiation stages.
  2. Negotiation planning tool.
  3. Handling client concerns.
  4. Negotiation analysis tool – for analysing a historic or live negotiation.
Buy Just This Module’s Tools – £20.00
Buy ALL the Tools